Digital transformation as a multi-phase process: a longitudinal study of corporate strategy and business unit adaptationShow others and affiliations
2026 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 202, article id 115796Article in journal (Refereed) Published
Abstract [en]
This study investigates how digital transformation unfolds over time within a multi-business manufacturing firm. Drawing on a longitudinal case study of SweX-a global industrial firm-we trace the dynamics of digital transformation across three empirically derived phases: experimentation, consolidation, and acceleration. Five interrelated patterns shape the process: (1) digital transformation unfolds recursively rather than linearly; (2) tensions arise between corporate strategy and business unit adaptation; (3) monetizing digital innovation remains challenging; (4) structural adjustments are needed to balance stability and change; and (5) temporal asymmetry-misalignments between technology deployment and customer readiness-can hinder digital transformation. We organize these insights around three overarching themes-organizational tension, structural adjustment, and organizational adaptation-developed through iterative analysis across corporate and business unit levels. The study advances process-oriented perspectives on strategy by showing how recursive patterns of tension, structural change, and organizational adaptation drive digital transformation in complex, multi-level firms.
Place, publisher, year, edition, pages
Elsevier BV , 2026. Vol. 202, article id 115796
Keywords [en]
Digital transformation, Corporate strategy, Organizational tension, Structural adjustment, Organizational adaptation, Process perspective
National Category
Business Administration
Identifiers
URN: urn:nbn:se:kth:diva-375530DOI: 10.1016/j.jbusres.2025.115796ISI: 001607262900004Scopus ID: 2-s2.0-105020921071OAI: oai:DiVA.org:kth-375530DiVA, id: diva2:2032267
Note
QC 20260126
2026-01-262026-01-262026-01-26Bibliographically approved