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User Reactions to In-App Advertising in Retail: A Study of Self-Scanning Systems
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.).
2026 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Användarreaktioner på reklam i appar inom detaljhandeln (Swedish)
Abstract [en]

This study examines user reactions to in-app advertising within self-scanning systems in retail, with a focus on how different advertising formats impact user experience. Through a mixed methods approach, a prototype application simulating a self-scanning interface was developed, featuring five advertising variants ranging from non-intrusive banners to highly disruptive full screen ads with forced exposure. Data were collected from 40 participants via structured surveys and open-ended responses.The results indicate that advertising intrusiveness significantly influences user irritation, perceived control and behavioral intentions such as app avoidance. Non-intrusive formats, such as static banners, were well tolerated and perceived as acceptable, whereas forced and visually aggressive ads led to strong negative emotional responses and reduced user engagement. Key moderating factors include perceived relevance, user control and ad tolerability, which can mitigate negative reactions when appropriately integrated.The study offers practical design recommendations for implementing advertising in self scanning systems, emphasizing subtle integration, user autonomy, contextual relevance and avoidance of disruptive formats. These findings contribute to both academic literature on digital advertising in task-oriented environments and practical guidelines for retailers seeking to balance monetization with user experience.

Place, publisher, year, edition, pages
2026. , p. 93
Series
TRITA-ITM-EX ; 2026:12
Keywords [en]
Self-scanning systems, in-app advertising, advertising intrusiveness, user experience, retail technology, ad avoidance, perceived control, relevance
Keywords [sv]
Självskanningssystem, in-app-annonsering, annonsstörande, användarupplevelse, detaljhandelsteknik, annonsundvikande, upplevd kontroll, relevans
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-376602OAI: oai:DiVA.org:kth-376602DiVA, id: diva2:2037543
External cooperation
Datema
Educational program
Master of Science in Engineering - Computer Science and Technology
Supervisors
Examiners
Available from: 2026-02-11 Created: 2026-02-11

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fulltext(2187 kB)74 downloads
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49d3b6102b9b4f094ec498456a9ce88d77f3b00fa2623e763a4c4992b87a65faf7f7e027a42ba40ef79d9b3b93cf935cad4aa3e3cbb75ad89f7ce8862fea4b09
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf