This paper investigates the extent to which user involvement in disruptive innovation

influences the users in terms of their experiences when exposed to such innovation for

a period of time. The study is conducted in an on-going research project undertaken in

collaboration with academia and private stakeholders, which is developing and

implementing a product-service system for light electric vehicles. This solution is

environmentally driven and new in two ways: it integrates a different type of vehicle

and introduces a new service concept i.e. the caretaker concept. The users are studied

while they interact with the innovation in their own environments, where emphasis

has been placed on the experiences of these users when disruptive innovations as such

are introduced into their everyday life. Data from the first seven users (caretakers)

were collected through a survey and semi-structured interviews over two periods of

time, from which early user characteristics are presented and user experiences when

deploying disruptive innovations, as well as enablers and barriers for integrating these

into daily life. As disruptive innovations tend to redefine or restructure market

trajectories to some extent, understanding these user segments and their experienced

enablers and barriers may facilitate the creation of better strategies on how to make

these innovations more desirable for society at large. Findings suggest that user

involvement positively influences users experiences toward adapting to new ideas

with regards to mobility.