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How "open" are the conversations with open-domain chatbots?: A proposal for Speech Event based evaluation
Univ Ghent, Dept Translat Interpreting & Commun, LT3, Ghent, Belgium..
KTH, Skolan för elektroteknik och datavetenskap (EECS), Intelligenta system, Tal, musik och hörsel, TMH.ORCID-id: 0000-0002-8579-1790
2021 (engelsk)Inngår i: SIGDIAL 2021: 22Nd Annual Meeting Of The Special Interest Group On Discourse And Dialogue (Sigdial 2021), ASSOC COMPUTATIONAL LINGUISTICS , 2021, s. 392-402Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Open-domain chatbots are supposed to converse freely with humans without being restricted to a topic, task or domain. However, the boundaries and/or contents of open-domain conversations are not clear. To clarify the boundaries of "openness", we conduct two studies: First, we classify the types of "speech events" encountered in a chatbot evaluation data set (i.e., Meena by Google) and find that these conversations mainly cover the "small talk" category and exclude the other speech event categories encountered in real life human-human communication. Second, we conduct a small-scale pilot study to generate online conversations covering a wider range of speech event categories between two humans vs. a human and a state-of-the-art chatbot (i.e., Blender by Facebook). A human evaluation of these generated conversations indicates a preference for human-human conversations, since the human-chatbot conversations lack coherence in most speech event categories. Based on these results, we suggest (a) using the term "small talk" instead of "opendomain" for the current chatbots which are not that "open" in terms of conversational abilities yet, and (b) revising the evaluation methods to test the chatbot conversations against other speech events.

sted, utgiver, år, opplag, sider
ASSOC COMPUTATIONAL LINGUISTICS , 2021. s. 392-402
HSV kategori
Identifikatorer
URN: urn:nbn:se:kth:diva-304763DOI: 10.18653/v1/2021.sigdial-1.41ISI: 000707001800041Scopus ID: 2-s2.0-85137760284OAI: oai:DiVA.org:kth-304763DiVA, id: diva2:1610962
Konferanse
22nd Annual Meeting of the Special-Interest-Group-on-Discourse-and-Dialogue (SIGDIAL), JUL 29-31, 2021, Singapore, SINGAPORE
Merknad

Part of proceedings: ISBN 978-1-954085-81-7

QC 20230117

Tilgjengelig fra: 2021-11-12 Laget: 2021-11-12 Sist oppdatert: 2025-05-27bibliografisk kontrollert

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Totalt: 158 treff
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