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Lean in healthcare: Engagement in development, job satisfaction or exhaustion?
KTH, Skolan för teknik och hälsa (STH), Hälso- och systemvetenskap, Ergonomi.ORCID-id: 0000-0002-6167-4637
KTH, Skolan för industriell teknik och management (ITM), Maskinkonstruktion (Inst.), Integrerad produktutveckling.ORCID-id: 0000-0002-0281-971X
KTH, Skolan för teknik och hälsa (STH), Hälso- och systemvetenskap, Ergonomi.ORCID-id: 0000-0002-1134-9895
2016 (Engelska)Ingår i: Journal of Hospital Administration, ISSN 1927-6990, E-ISSN 1927-7008, Vol. 5, nr 5, s. 91-105Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Conclusions about implementing the management concept lean in healthcare are contradictory and longitudinal studies are scarce. In particular, little is known of how working conditions contribute to the sustainability of lean in healthcare. The aim of this article is to identify to what extent lean tools (visual follow-up boards, standardised work, 5S [housekeeping], and value stream mapping [VSM]) promote working conditions for employees and managers in healthcare organisations (outcomes: engagement in development, job satisfaction and exhaustion), while considering the context (i.e., job resources and job demands) and aspects of the implementation process. A longitudinal quantitative study was conducted that involved employees and managers in two hospitals and one municipality (n = 448). Applying the job demands-resources model, multiple linear regression models were used. VSM, standardised work and 5S promoted employees and managers’ working conditions when supported by job resources. When no support was provided, visual follow-up boards were inhibiting employees and managers’ job satisfaction. VSM and standardised work were seen as central lean tools. In this sample, the application of lean cannot be considered sustainable as employees and managers’ working conditions deteriorated under the implementation of lean.

Ort, förlag, år, upplaga, sidor
Sciedu press , 2016. Vol. 5, nr 5, s. 91-105
Nyckelord [en]
Employees, Managers, Work environment, Job demands-resources model, Sustainability
Nationell ämneskategori
Produktionsteknik, arbetsvetenskap och ergonomi
Forskningsämne
Teknik och hälsa
Identifikatorer
URN: urn:nbn:se:kth:diva-191546DOI: 10.5430/jha.v5n5p91OAI: oai:DiVA.org:kth-191546DiVA, id: diva2:957313
Forskningsfinansiär
AFA Försäkring, 100013
Anmärkning

QC 20160902

Tillgänglig från: 2016-09-01 Skapad: 2016-09-01 Senast uppdaterad: 2024-03-15Bibliografiskt granskad
Ingår i avhandling
1. Reaching at Sustainable Development: Lean in the Public Sector
Öppna denna publikation i ny flik eller fönster >>Reaching at Sustainable Development: Lean in the Public Sector
2016 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

The concept of sustainable development is commonly used worldwide. In the public sector, characterized by a rationalization focus, conclusions about the sustainability of lean production (lean), as a management concept for organizational change, are contradictory. This thesis aims to identify conditions promoting sustainable development in the public sector, in particular the healthcare sector, when implementing lean. Two qualitative and one quantitative case study were conducted using longitudinal data collection: focus group interviews, semi-structured interviews, analysis seminars, steering board meetings, and a questionnaire. The empirical data was collected from national lean programs in Sweden. The results describe that socio-technical principles may be used as indicators of sustainability as well as a guide in the implementation of lean in healthcare. Active ownership among stakeholders, a developmental view in the organization, stakeholder participation, organized joint innovative learning activities, role and goal clarity may be conditions influencing the sustainability of lean in the public sector. Furthermore, when supported by a favorable lean context, the results show that the lean tools value stream mapping, standardized work and 5S (housekeeping) may promote a sustainable implementation of lean in healthcare by the promotion of employees and managers’ working conditions and/or employee individual innovation. Visual follow-up boards may inhibit employees and managers’ job satisfaction, when not supported by job resources. Personnel stability, time for development, and information to be able to participate were in this context shown to be central job resources. In conclusion, conditions which may promote sustainable development in the public sector, when implementing lean are: stakeholder values of inclusive social well-being, an implementation process including stakeholder ownership and joint innovative learning, and a favorable lean context: balancing job resources and job demands. Lean tools may empower public healthcare employees to engage in development and counteract a poor implementation process and a poor lean context but only to a limited degree. The lean contexts studied were unfavorable, i.e., a weak implementation process and job resources not balancing the job demands. Hence, the lean implementations studied could not be considered sustainable.

Ort, förlag, år, upplaga, sidor
KTH Royal Institute of Technology, 2016. s. 72
Serie
TRITA-STH : report, ISSN 1653-3836 ; 2016:7
Nyckelord
Healthcare, participation, ownership, learning, clarity
Nationell ämneskategori
Produktionsteknik, arbetsvetenskap och ergonomi
Forskningsämne
Teknik och hälsa
Identifikatorer
urn:nbn:se:kth:diva-191550 (URN)978-91-7729-090-2 (ISBN)
Externt samarbete:
Disputation
2016-09-23, T52, Hälsovägen 11C, Huddinge, 10:15 (Engelska)
Opponent
Handledare
Forskningsfinansiär
AFA Försäkring, 100013
Anmärkning

QC 20160901

Tillgänglig från: 2016-09-01 Skapad: 2016-09-01 Senast uppdaterad: 2022-06-22Bibliografiskt granskad

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Lindskog, PernillaHemphälä, JensEriksson, Andrea

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Totalt: 321 träffar
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