kth.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Longitudinal interactions between experienced users' service valuations and willingness-to-use a first-/last-mile automated bus service
KTH, School of Industrial Engineering and Management (ITM), Centres, Integrated Transport Research Lab, ITRL.ORCID iD: 0000-0002-7789-9734
Institute for Transport Studies, University of Natural Resources and Life Sciences (BOKU), Peter Jordan St 82, 1190 Vienna, Austria.ORCID iD: 0000-0001-7124-7164
2021 (English)In: Travel Behaviour & Society, ISSN 2214-367X, E-ISSN 2214-3688, Vol. 22, p. 252-261Article in journal (Refereed) Published
Abstract [en]

Successful implementation of a first-/last-mile automated bus (AB) service depends on consumers' actual adoption of the service. Consumers, when decided to take an AB ride for the first time, shall rely on their expectation of the service and capabilities of the technology. After the first ride of the vehicle, their value assessments of the service are further refined based on their actual ride experiences. Whether the operators can retain the users highly depend on such assessment. Thus, it is immensely important, when investigating users' adoption behaviour of a first-/last-mile AB service, we take into account the longitudinal changes of the users' valuation of the service. This is the research gap that this study is contributing. During a first-/last-mile AB service trial in Stockholm, Sweden, a panel data involving 185 respondents was available for analysis. The first survey was shortly after the launch of the trialled AB service and the second one was four months later. Structural Equation Modelling was used to investigate the changes of users' judging criteria across different socio-demographic groups, due to initial usage and the subsequent usage. The results show that the concerns affecting the users to continue with the service change with an increase in the ride experience. Willingness-to-use of the experienced users was initially affected by their level of appreciation with the safety and travel time with the service. However, ride comfort became a dominant factor with increasing ride experiences.

Place, publisher, year, edition, pages
Elsevier BV , 2021. Vol. 22, p. 252-261
Keywords [en]
Automated Bus Service, Service Valuation, Willingness-to-Use, Panel Data, Longitudinal Analysis, Stockholm
National Category
Transport Systems and Logistics
Identifiers
URN: urn:nbn:se:kth:diva-291952DOI: 10.1016/j.tbs.2020.10.004ISI: 000616530000023Scopus ID: 2-s2.0-85096179976OAI: oai:DiVA.org:kth-291952DiVA, id: diva2:1539508
Note

QC 20210324

Available from: 2021-03-24 Created: 2021-03-24 Last updated: 2024-01-18Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Chee, Pei Nen EstherSusilo, Yusak

Search in DiVA

By author/editor
Chee, Pei Nen EstherSusilo, YusakWong, Yiik Diew
By organisation
Integrated Transport Research Lab, ITRL
In the same journal
Travel Behaviour & Society
Transport Systems and Logistics

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 223 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf