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How do ideas gain legitimacy in internal crowdsourcing idea development?: Exploring the effects of feedback on idea selection
KTH, School of Industrial Engineering and Management (ITM), Engineering Design. Research Center of Technological Innovation, Tsinghua University, China.ORCID iD: 0000-0002-4264-6198
KTH, School of Industrial Engineering and Management (ITM), Engineering Design, Integrated Product Development and Design.ORCID iD: 0000-0002-6024-7908
KTH, School of Industrial Engineering and Management (ITM), Engineering Design, Integrated Product Development and Design.ORCID iD: 0000-0002-9746-4498
2024 (English)In: Innovation: Management, Policy & Practice, ISSN 1447-9338, E-ISSN 2204-0226, Vol. 26, no 3, p. 401-432Article in journal (Refereed) Published
Abstract [en]

Internal crowdsourcing offers new opportunities for ideas to gain legitimacy in idea development as not only managers but also experts are able to provide feedback to improve and subsequently accept ideas for further realisation. Given this far limited knowledge about how ideas gain legitimacy in idea development, this paper focuses on the influence of feedback, a main source of idea legitimacy in internal crowdsourcing. More specifically, this study aims to explore how feedback from different feedback providers (i.e., managers and experts) influences idea selection in internal crowdsourcing idea development. Based on text mining methods including sentiment, topic-model, and expert identification analyses, results reveal that feedback sentiment, feedback diversity and feedback amount play key roles in idea legitimisation. Specifically, these aspects of feedback influence idea acceptance in idea selection through the mediating role of idea revision in idea development and that this relationship is moderated by feedback providers. This study extends previous knowledge about the legitimisation process from the perspective of feedback in idea development by offering both a more comprehensive view, including different feedback aspects, and a more granular measurement of these, through the use of text analysis. Based on insights from the study, practical implications are presented for how to gain legitimacy from feedback for idea selection in internal crowdsourcing.

Place, publisher, year, edition, pages
Informa UK Limited , 2024. Vol. 26, no 3, p. 401-432
Keywords [en]
feedback, feedback provider, idea development, Idea legitimacy, idea selection, internal crowdsourcing
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:kth:diva-330641DOI: 10.1080/14479338.2023.2202197ISI: 000975981300001Scopus ID: 2-s2.0-85153590740OAI: oai:DiVA.org:kth-330641DiVA, id: diva2:1777971
Note

QC 20230630

Available from: 2023-06-30 Created: 2023-06-30 Last updated: 2025-03-27Bibliographically approved

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Qian, ChenMagnusson, MatsBjörk, Jennie

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