Robot Duck Debugging: Can Attentive Listening Improve Problem Solving?
2023 (English)In: ICMI 2023: Proceedings of the 25th International Conference on Multimodal Interaction, Association for Computing Machinery (ACM) , 2023, p. 527-536Conference paper, Published paper (Refereed)
Abstract [en]
While thinking aloud has been reported to positively affect problem-solving, the effects of the presence of an embodied entity (e.g., a social robot) to whom words can be directed remain mostly unexplored. In this work, we investigated the role of a robot in a "rubber duck debugging"setting, by analyzing how a robot's listening behaviors could support a thinking-aloud problem-solving session. Participants completed two different tasks while speaking their thoughts aloud to either a robot or an inanimate object (a giant rubber duck). We implemented and tested two types of listener behavior in the robot: a rule-based heuristic and a deep-learning-based model. In a between-subject user study with 101 participants, we evaluated how the presence of a robot affected users' engagement in thinking aloud, behavior during the task, and self-reported user experience. In addition, we explored the impact of the two robot listening behaviors on those measures. In contrast to prior work, our results indicate that neither the rule-based heuristic nor the deep learning robot conditions improved performance or perception of the task, compared to an inanimate object. We discuss potential explanations and shed light on the feasibility of designing social robots as assistive tools in thinking-aloud problem-solving tasks.
Place, publisher, year, edition, pages
Association for Computing Machinery (ACM) , 2023. p. 527-536
Keywords [en]
listening model, non-verbal behaviors, social robot, think aloud
National Category
Robotics and automation
Identifiers
URN: urn:nbn:se:kth:diva-339689DOI: 10.1145/3577190.3614160ISI: 001147764700062Scopus ID: 2-s2.0-85175806988OAI: oai:DiVA.org:kth-339689DiVA, id: diva2:1812469
Conference
25th International Conference on Multimodal Interaction, ICMI 2023, Paris, France, Oct 9 2023 - Oct 13 2023
Note
Part of ISBN 9798400700552
QC 20231116
2023-11-162023-11-162025-02-09Bibliographically approved