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Leveraging Machine Learning Models to Predict the Outcome of Digital Medical Triage Interviews
KTH, School of Electrical Engineering and Computer Science (EECS). Platform24 AB, Stockholm, Sweden.
KTH, School of Electrical Engineering and Computer Science (EECS), Computer Science, Software and Computer systems, SCS.ORCID iD: 0000-0002-4310-0867
KTH, School of Electrical Engineering and Computer Science (EECS), Computer Science, Software and Computer systems, SCS.ORCID iD: 0000-0002-6779-7435
2024 (English)In: Proceedings - 2024 International Conference on Machine Learning and Applications, ICMLA 2024, Institute of Electrical and Electronics Engineers (IEEE) , 2024, p. 160-167Conference paper, Published paper (Refereed)
Abstract [en]

One of the key advances in digital healthcare is the implementation of digital triage, which, using online tools, web, and mobile apps, allows for efficient assessment of patient needs, prioritizing cases, and directing them to appropriate healthcare services. Many existing digital triage systems are questionnaire-based, guiding patients to appropriate care levels based on infor-mation (e.g., symptoms, medical history, and urgency) provided by the patients answering questionnaires. Such a system often uses a deterministic model with predefined rules to determine care levels. It faces challenges with incomplete triage interviews since it can only assist patients who finish the process. In this study, we explore the use of machine learning (ML) to predict outcomes of unfinished interviews, aiming to enhance patient care and service quality. Predicting triage outcomes from incomplete data is crucial for patient safety and healthcare efficiency. Our findings show that decision-tree models, particularly LGBMClassifier and CatBoostClassifier, achieve over 80% ac-curacy in predicting outcomes from complete interviews while having a linear correlation between the prediction accuracy and interview completeness degree. For example, LGBMClassifier achieves 88,2 % prediction accuracy for interviews with 100 % completeness, 79,6% accuracy for interviews with 80% complete-ness, 58,9 % accuracy for 60 % completeness, and 45,7% accuracy for 40% completeness. The Tab Transformer model demonstrated exceptional accuracy of over 80 % for all degrees of completeness but required extensive training time, indicating a need for more powerful computational resources. The study highlights the linear correlation between interview completeness and predictive power of the decision-tree models.

Place, publisher, year, edition, pages
Institute of Electrical and Electronics Engineers (IEEE) , 2024. p. 160-167
Keywords [en]
digital health, digital triage, machine learning classification
National Category
Computer Systems
Identifiers
URN: urn:nbn:se:kth:diva-361974DOI: 10.1109/ICMLA61862.2024.00028Scopus ID: 2-s2.0-105001043732OAI: oai:DiVA.org:kth-361974DiVA, id: diva2:1949647
Conference
23rd IEEE International Conference on Machine Learning and Applications, ICMLA 2024, Miami, United States of America, December 18-20, 2024
Note

Part of ISBN 9798350374889

QC 20250404

Available from: 2025-04-03 Created: 2025-04-03 Last updated: 2025-04-04Bibliographically approved

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Krylova, SofiaSchmidt, FabianVlassov, Vladimir

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