Impact Of Disfluent Speech Agent On Partner Models And Perspectve TakingShow others and affiliations
2025 (English)In: CUI 2025 - Proceedings of the 2025 ACM Conference on Conversational User Interfaces, Association for Computing Machinery (ACM) , 2025, article id 14Conference paper, Published paper (Refereed)
Abstract [en]
Speech disfluencies play a role in perspective-taking and audience design in human-human communication (HHC), but little is known about their impact in human-machine dialogue (HMD). In an online Namer-Matcher task, sixty-one participants interacted with a speech agent using either fluent or disfluent speech. Participants completed a partner-modelling questionnaire (PMQ) both before and after the task. Post-interaction evaluations indicated that participants perceived the disfluent agent as more competent, despite no significant differences in pre-task ratings. However, no notable differences were observed in assessments of conversational flexibility or human-likeness. Our findings also reveal evidence of egocentric and allocentric language production when participants interact with speech agents. Interaction with disfluent speech agents appears to increase egocentric communication in comparison to fluent agents. Although the wide credibility intervals mean this effect is not clear-cut. We discuss potential interpretations of this finding, focusing on how disfluencies may impact partner models and language production in HMD.
Place, publisher, year, edition, pages
Association for Computing Machinery (ACM) , 2025. article id 14
Keywords [en]
Conversational Agents, Disfluency, Perspective-Taking
National Category
Comparative Language Studies and Linguistics Human Computer Interaction Computer Sciences
Identifiers
URN: urn:nbn:se:kth:diva-369073DOI: 10.1145/3719160.3737625ISI: 001539402100012Scopus ID: 2-s2.0-105011598139OAI: oai:DiVA.org:kth-369073DiVA, id: diva2:1999679
Conference
7th Conference on Conversational User Interfaces, CUI 2025, Waterloo, Canada, Jul 8 2025 - Jul 10 2025
Note
Part of ISBN 9798400715273
QC 20250922
2025-09-222025-09-222025-09-22Bibliographically approved