This Special Issue aims to contribute to the literature on the value of digitalization and digital transformation in the built environment. Value can be understood as benefits for individuals, organizations, and wider socio-technical systems (Oesterreich and Teuteberg, 2016; Anker Jensen, 2010; Vigren and Eriksson, 2025; Ebbesen and Bonke, 2014; Nyoni et al., 2023). It may be assessed quantitatively through efficiency gains, financial indicators, and key performance indicators (KPIs), or qualitatively through perceived improvements in work practices, decision-making, sustainability performance, and service quality. The Special Issue seeks to identify established and emerging use cases and examine their implications for efficiency, effectiveness, sustainability, and value creation. It also explores why actors adopt digital technologies, how value is conceptualized and measured, and what empirically observed impacts these technologies generate.

We invite contributions from a wide range of disciplines, including facility management, architecture, building engineering, environmental sciences, finance, business and organizational studies, ICT, service design, and policy. Submissions may include case studies, comparative pre- and post-adoption analyses, methodological frameworks, and evidence-based evaluations, offering both qualitative and quantitative insights. Collectively, these contributions will provide a coherent, evidence-based overview of the value of digital technologies in the built environment.