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Mobile payments: A proposal for a context-oriented approach based on socio-technical system theory
KTH, School of Electrical Engineering and Computer Science (EECS), Computer Science, Communication Systems, CoS.ORCID iD: 0000-0001-8350-9440
KTH, School of Industrial Engineering and Management (ITM), Industrial Economics and Management (Dept.), Sustainability and Industrial Dynamics.ORCID iD: 0000-0003-1226-2799
KTH, School of Electrical Engineering and Computer Science (EECS), Computer Science, Communication Systems, CoS.ORCID iD: 0000-0001-9525-0712
2018 (English)In: Journal of Innovation Management, E-ISSN 2183-0606, Vol. 6, no 3, p. 40-97Article in journal (Refereed) Published
Abstract [en]

A recent review of mobile payment research by Dahlberg et al. (2015) concludes that there is a need to synthesise this research area by studying contexts in which innovation is carried out and to integrate different aspects of research. This article aims to provide a proposal for how to achieve such integration and context orientation by building on previous studies and offering an additional review. Our systematic literature review of mobile payments research is focused on papers published during 2006–2016. The main objective is to examine how mobile payments research has been conducted from the methodological and theoretical perspectives. Our findings show that research on mobile payments is a multidisciplinary research. Three main themes in the research (in line with previous studies) are customer adoption, technological aspects, and business aspects. Moreover, research is mainly analytical based on a deductive approach. To meet the challenge formulated in the previous research, we propose and apply a socio-technical system framework to achieve synthesis and context-specific consideration in future research on mobile payments.

Place, publisher, year, edition, pages
Universidade do Porto - Faculdade de Engenharia , 2018. Vol. 6, no 3, p. 40-97
Keywords [en]
Literature review, M-Payments, Mobile payments, Socio-technical systems
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:kth:diva-302057DOI: 10.24840/2183-0606_006-003_0004Scopus ID: 2-s2.0-85076933062OAI: oai:DiVA.org:kth-302057DiVA, id: diva2:1598478
Note

QC 20210929

Available from: 2021-09-29 Created: 2021-09-29 Last updated: 2024-04-15Bibliographically approved

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Apanasevic, TatjanaArvidsson, NiklasMarkendahl, Jan

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