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Barriers and opportunities of implementing design thinking in product development process of a business to business company
KTH, School of Engineering Sciences (SCI), Mathematics (Dept.), Mathematics (Div.).ORCID iD: 0000-0001-7360-1497
KTH.
KTH, School of Industrial Engineering and Management (ITM), Machine Design (Dept.), Integrated Product Development.ORCID iD: 0000-0002-6056-5172
Chalmers University of Technology.
2021 (English)In: Proceedings of the Design Society: 23rd International Conference on Engineering Design, ICED 2021, Cambridge University Press (CUP) , 2021, Vol. 1, p. 551-560Conference paper, Published paper (Refereed)
Abstract [en]

Customer centricity is described as placing value creation for customers at the core of business decisions and organizational practices and is progressively regarded as a foundation of sustainable competitive advantage by companies. Hence in recent years, there is a shift from companies being product-centric to them adapting customer-centric practices as a practice to create balanced and sustainable businesses. Although there are several methods and processes that can help companies become customer-centric; Design Thinking (DT) is championed by many practitioners and academics alike as being effective in introducing customer-centricity in organizations. Despite being a highly researched topic in the last decade, the bulk of the research is focused on success stories or one-off cases of using design thinking in Business to Customer (B2C) environments. This paper is based on a qualitative study performed at a high-tech Swedish electronics company and focuses on highlighting the barriers and opportunities of adapting DT in Business to Business (B2B) companies with established product development processes. The barriers we identified can help companies to address the impediments and will make the DT implementation easier for companies

Place, publisher, year, edition, pages
Cambridge University Press (CUP) , 2021. Vol. 1, p. 551-560
Keywords [en]
Business to Business, Design methodology, Design Thinking, Innovation, Integrated product development, Competition, Product design, Product development, Sustainable development, Business companies, Business decisions, Business-to-business, Customer-centric, Product development process, Value creation, Sales
National Category
Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:kth:diva-312947DOI: 10.1017/pds.2021.55Scopus ID: 2-s2.0-85117796558OAI: oai:DiVA.org:kth-312947DiVA, id: diva2:1661816
Conference
23rd International Conference on Engineering Design, ICED 2021, 16 August 2021 through 20 August 2021
Note

QC 20220530

Available from: 2022-05-30 Created: 2022-05-30 Last updated: 2023-01-02Bibliographically approved

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Ramanujam, HarshavardhanNilsson, Susanne

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  • apa
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  • asciidoc
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